b'POLICIES & PROCEDURESto pick up depending on availability (See Order Guidelines/ signing the carriers receiving documents It is crucial that the Lead Times for more information) Orders not picked upreceiver sign for the exact number of boxes received instead within 3 business days after completion will be assessed a $20of the number of pallets Any shortage or damage to boxes or handling/processing fee and future Will Call orders may not bemerchandise must be noted in writing on the carriers receiving accepted documents in order to maintain claim rights Notify the carrier immediately to file a claim Do not discard the shipping Priority Shipments container or the merchandise (See Shortage/Error Policy for Orders to be shipped priority delivery will be accommodated,items missing from within the cartons/boxes shipped)per availability of products Priority orders requiring specialKNS Accessories does not ship via United States Postal Serviceshipping and handling instructions are encouraged to be submitted by fax or email The cost of orders to be shipped via priority status, such as Next Day Air, 2nd Day Air, 3rd Day Air,Shortage / Error Policiesetc, will be faxed to customers for approvalCustomers will be required to sign their acceptance of the additional expensesGeneral Policyand to fax the form back to KNS AccessoriesClaims for merchandise missing from an order or received in If an order to be shipped by priority status qualifies as a freight- erroras opposed to items damaged or lost in transitmust prepaid shipment, KNS Accessories will cover the amount forbe submitted to KNS Accessories within 3 business days of ground freight under the prepaid freight policy The customerreceipt of the shipment in order to maintain claim rights will be responsible for the difference between ground versus(See KNS Accessories Freight/Shipping Policy for items lost in priority shipping costs transit)Only credit will be issued upon verification of a claimDeductions from outstanding invoices are not acceptedPriority shipment requests must be received at KNS Accessories by 1:00 pm Pacific Standard Time for same day shipment ShortagesAll shipping shortages or errors need to be reported to KNS Drop Shipments Accessories within 3 business days of receipt of the delivery in Drop Shipment service on KNS Accessories products areorder to maintain claim rights Please be prepared to provide available for an additional $20 service charge per each ship-tothe sales order number (SO) and/or invoice number (SI) as well address Warehouse Distributors are encouraged to carryas the quantity and part number(s) of the item(s) in question sufficient inventories to preclude the need for drop ship ordersIn order to ensure you are credited for the discrepancy being reported, please note on the packing slip the date and Requests for drop ship orders must be submitted by faxperson to whom the discrepancy was reported Once verified, or emailDrop ship orders are stand alone and must becustomers will have the option of having shortages replaced or submitted separately from stock orders credited to their account Back OrdersCustomers have the option to set up their dealer accountWarranty Policiesas having the back orders shipped with the next available purchase order or cancelled Back orders resulting from aGeneral Policyfreight prepaid qualifying order will be shipped freight prepaid Warranty claims may only be submitted through an authorized Claims KNS Accessories Distributor where the product was originally purchased All packages must be inspected at time of delivery Any visual or concealed damage must be reported to the freight carrierThe KNS Accessories Limited Warranty assures that the upon receipt and to the shipper with three (3) business daysproducts are free from defects in workmanship and/or KNS Accessories will not replace damaged merchandise unlessmaterials only, within the limited warranty period specified for a claim has been documented and filed with the freight carrierthat productThe Limited Warranty begins at the time of initial at the time it was received Keep original packing slips andpurchase by the end-user and applies only to that original boxes for inspectionpurchaserCarriers assume responsibility for shipments, including allTo be eligible for KNS Accessories Limited Warranty, the cartons as well as the satisfactory physical condition thereof,product must be returned complete, free from physical abuse, when accepting the shipment KNS Accessories responsibilitynot subject to improper installation and/or road hazard, and terminates when the carrier accepts (signs for) the shipmenthave failed to perform or function as stated Costs related with Shipping information and documentation are available uponthe loss of use of the product are not covered under warranty requestItems being returned for Warranty must be accompanied by a general statement as to the nature of the Warranty claim KNS Accessories can assist with claims in identifying theand have a valid Returned Goods Authorization (RGA) number number of cartons/boxes shipped as well as the part numbersissued by a KNS Accessories Customer Service Representativeand quantity of each, within each carton/box when requestedClaims for items damaged or lost in shipment must be made to Shipment receiver MUST count the number of boxes receivedthe carriersee KNS Accessories Freight Policyand verify the condition of the delivered shipment before KNS Accessories | 1965 Vista Bella Way, Rancho Dominguez, CA 90220 | www.KNSacc.com | Tel 800.325.0578 310.631.2589 | Fax 888.289.3668 310.631.35683042019 KNS Accessories. All Rights Reserved.'