POLICIES AND PROCEDURES

TERMS AND CONDITIONS

Net 30

Acceptable forms of Net 30 term payments:

  1. Check
  2. ACH or Wire Transfer

Net 30 is defined as accounts with payment due within 30 days from the date of invoice. Accounts not paid within 30 days are subject to being placed on credit hold and assessed a 1.5% service charge, each month (annual rate of 18%) or the maximum rate otherwise allowed by law, on past due invoices.  

All privileges and benefits are subject to be revoked for accounts not meeting the net term.  Orders can be delayed if payment has not been received by due date.  Overdue account will be required to pay cash in advance (CIA). Checks will be accepted and orders will be released after bank has cleared the check.

PREPAID

Acceptable forms of prepaid payments:

  1. CHECK
  2. ACH or WIRE TRANSFER
  3. CREDIT CARD – Visa or MasterCard

Cash on delivery (COD) orders are not accepted

All payments must be made in U.S. dollars.

If payment is not honored by the customer’s financial institution upon initial submission, a $35 returned payment fee will be assessed to the dealer account. 

Delinquent accounts requiring assistance of an attorney or collection agency will be charged the legal costs as permitted by California law. The costs include attorneys’ fees, court or other collection costs, and fee and costs of any appeal.

Customers are expected to pay for the products and services provided as stipulated by the acceptance of payment terms and conditions. Delinquent accounts add to Grand General’s overhead costs, which are ultimately passed along to all accounts. Dealers not complying to the agreed net term are subject to having open account status and/or other privileges rescinded.

New customers and inactive dealer accounts are required to complete a current KNS Accessories dealer application.  The initial order for domestic dealer must be a stock order of minimum $1,300 on in-stock inventory.  

ORDERING GUIDELINES

Minimum stock order is $100 to any one location. Orders less than $100 will be assessed a $5 processing fee in addition to freight cost.

New customer’s opening stock order minimum is $1,300 on in-stock inventory.

Orders can be submitted in any of the following ways:

  1. EMAIL – orders@knsacc.com
  2. FAX – (888) 289-3668 or (310) 631-3568

Customers are encouraged to use unique Purchase Order (PO) number on every order to help identify each shipment.

Orders sent in excel format (.csv, .xls, .xlsx) bypass the traditional data-entry queue, eliminate any typo and would help the order be processed faster.

Revision and cancellation to the original order is accepted via email or fax before the order closes at 12pm PST on the following business day.  Each revision would put the order at the back of processing queue.

New PO is required for add-on’s after the order is closed.

A $20 cancellation fee applies to cancellation after the revision window is closed and order is in process.  Orders in the finishing stage cannot be cancelled.

Dealers are encouraged to check stock availability prior to placing special orders.

Orders are filled based on the availability at the time of processing.  Only items filled are charged on the invoice. PO is processed on first come first served basis and is not held waiting for complete fulfillment.  Revision to back order is not accepted, new purchase order is required.

Dealers have the option to set up the default back order preference as having the available back orders auto-shipped with the next purchase order or cancelled. Customer may be responsible for freight if back order is canceled from an original freight prepaid order.

It is KNS Accessorie’s policy to ship all orders, submitted in accordance with the aforementioned guidelines, within 3-5 business days of receipt (except for special orders and custom made products).

COVID-19 Exceptions: Team KNS is doing our best to maintain the service level our dealers have been accustomed to while observing CDC guidelines and California mandates. Current lead time is 5-7 business days.

KNS Accessories will acknowledge receipt of email orders to the original email sender within 24 hours of receipt.

If email acknowledgement is not received within 24 hours, please contact KNS Accessories to ensure your order has been secured. Customers who order by fax are encouraged to contact KNS to confirm receipt. 

Invoice with due date and tracking information will be emailed to customer’s authorized email addresses when order is in transit.

FREIGHT/SHIPPING POLICIES

Freight prepaid offer is an added benefit to eligible dealers with upstanding payment history.  The offer is on a per-order basis for in-stock items. FPP order is shipped using the most economical carrier available at KNS Accessories’s sole discretion.

Stock order exceeding $1,300 on in-stock products will be shipped freight prepaid to one location within the continental 48 U.S. States.

Lift gate service can be pre-arranged leaving pallet by the outside delivery entrance. No inside delivery service. Customers who choose their own carriers will assume full responsibility for rate and insurance negotiation and shipping coordination within 2 business days.

Dealer accounts or orders not qualifying for freight prepaid are FOB Rancho Dominguez, CA 90220, and will be shipped “Prepay and Add” via KNS’s shipper account.  Third party freight collect service is not available.

Will Call orders require the same processing lead time as other stock orders and they are subject to the same product availability. (See “Order Guidelines/Lead Times” for more information). Orders requested to be processed as priority will be subject to a 10% or minimum $100 rush order service fee. 

KNS Accessories customer care team will arrange a pick-up appointment based on estimated order completion. Will call service is not available for customer showing up without an appointment.

Will Call orders not picked up within 3 days after completion appointment will be assessed a $20 per day storage fee.  Order needed to be return back to inventory is subject to 15% restocking fee in addition to the daily storage fee.  Future Will Call service privilege will be rescinded.

Orders to be shipped via expedited delivery service such as Next Day Air, 2nd Day Air and 3rd Day Air will be accommodated per product availability. The estimated expedited freight cost will be presented to customer for approval. Customer is required to return their acceptance of the additional expenses to activate the expedited delivery.

If an expedited delivery order qualifies as a freight-prepaid shipment, KNS Accessories would cover the amount for ground freight under the prepaid freight offer. Customer is responsible for the difference between ground versus expedited delivery costs.

Signed expedited freight authorization must be received by KNS at 12:00 pm Pacific Standard Time for same day processing. Expedited order containing assembly item may be completed the next business day.

Orders are processed on a first come, first served basis. Lead time is 5-7 business days depending on volume. Orders not shipped via expedited delivery but requested to be processed as priority are subject to a 10% or minimum $100 rush order service fee.

Drop ship service is available to qualified stocking dealers with a $20 service charge at wholesale cost per each ship-to address within the continental United States. Dealers are encouraged to carry sufficient inventories to preclude the need for drop ship orders.

Requests for drop ship service must be submitted by fax or email with the complete recipient information. Drop ship orders are “stand alone” and must be submitted separately from stock orders.

Drop ship stand alone orders are not eligible for revision.  Cancellation is accepted before the order is closed by 12pm the following business day. 

A $20 cancellation fee applies to cancellation after the revision window is closed and order is in process.  Orders in the finishing stage cannot be cancelled.

Drop ship service is for the products only and additional 3rd party document is not included. Freight for drop ship orders are processed as FOB Rancho Dominguez, CA and will be shipped “Prepay and Add”.

Dealers are encouraged to check stock availability prior to placing special orders.

Orders are filled based on the availability at the time of processing.  Only items filled are charged on the invoice. PO is processed on first come first served basis and is not held waiting for complete fulfillment.  Revision to back order is not accepted, new purchase order is required.

Dealers have the option to set up the default back order preference as having the available back orders auto-shipped with the next purchase order or cancelled. Customer may be responsible for freight if back order is canceled from an original freight prepaid order.

All packages must be inspected at time of delivery. Any visual or concealed damage must be reported to the freight carrier upon receipt and to the shipper with three (3) business days. KNS Accessories will not replace damaged merchandise unless a claim has been documented and filed with the freight carrier at the time it was received. Keep original packing slips and boxes for inspection.

Carriers assume responsibility for shipments, including all cartons as well as the satisfactory physical condition thereof, when accepting the shipment. KNS’s responsibility terminates when the carrier accepts (signs for) the shipment. Shipping information and documentation are available upon request.

KNS Accessories can assist with claims in identifying the number of cartons/boxes shipped as well as the part numbers and quantity of each, within each carton/box when requested.

Dealer’s shipment receiver MUST count the number of boxes received and verify the condition of the delivered shipment before signing the carrier’s receiving documents. It is crucial that the receiver sign for the exact number of boxes received instead of the number of pallets. Any shortage or damage to boxes or merchandise must be noted in writing on the carrier’s receiving documents in order to maintain claim rights. Notify the carrier immediately to file a claim. Do not discard the shipping container or the merchandise. (See “Shortage/Error Policy” for items missing from within the cartons/boxes shipped.)

KNS Accessories does not ship via United States Postal Service.

STORAGE/ERROR POLICIES

Claims for merchandise missing from an order or received in error – as opposed to items damaged or lost in transit – must be submitted to KNS Accessories within 3 business days of shipment delivery in order to maintain claim rights. (See Freight/Shipping Policy for items lost in transit.)

Only credit will be issued upon verification of claim. Deductions from outstanding invoices are not accepted.

KNS Accessories reserves the right to deny claims not reported in a timely fashion.

All shipping shortages or errors need to be reported to KNS Accessories within 3 business days of receipt of the delivery in order to maintain claim rights.

Please be provide the sales order number (KSO) and/or invoice number (KSI) as well as the quantity and part number(s) of the item(s) in question. In order to ensure you are credited for the discrepancy being reported, note on the packing slip the date and person to whom the discrepancy was reported. Once verified, customer will have receive credit to the account.

KNS Accessories reserves the right to deny shortage claims not reported in a timely fashion.

It would be appreciated if a shipping overage were also reported to KNS Accessories. Customers will be offered the option of retaining the merchandise or returning the merchandise to KNS at KNS’s expense. If the items are to be returned, a Return Goods Authorization (RGA) number will be provided.

Stock item or quantity ordered in error may be returned by contacting a KNS Customer Service Representative to obtain a RGA number. The customer will have the option of returning the product immediately or during an annual stock adjustment. Customers will be responsible for return freight to KNS Accessories and will be subject to a 15% restocking fee. Custom made and special order products cannot be returned. (See Annual Stock Return Policy for coordinating instructions.)

Billing errors must be reported to KNS Accessories within 3 business days of shipment delivery. Customers are asked to provide the invoice number (KSI), part number and quantities at issue. Once an error has been verified, corrective action via credit will be issued.

WARRANTY POLICIES

Warranty claims may only be submitted through an authorized KNS Accessories Distributor where the product was originally purchased.

The KNS Accessories Limited Warranty assures that the products are free from defects in workmanship and/or materials only, within the limited warranty period specified for that product. The Limited Warranty begins at the time of initial purchase by the end-user and applies only to that original purchaser.

To be eligible for KNS Accessories Limited Warranty, the product must be returned complete, free from physical abuse, not subject to improper installation and/or road hazard, and have failed to perform or function as stated. Costs related with the loss of use of the product are not covered under warranty. Items being returned for “Warranty” must be accompanied by a general statement as to the nature of the Warranty claim and have a valid Returned Goods Authorization (RGA) number issued by a KNS Accessories Customer Service Representative.

Claims for items damaged or lost in shipment must be made to the carrier – see KNS Accessories Freight Policy.

KNS Accessories extends a Six Months Limited Warranty to the original end-user ensuring that our Chrome and Stainless Steel Products are free from defects in material and/or workmanship only, under normal applications and service. The limited warranty does not cover road hazard.

Products being warranted must have been purchased from an authorized KNS Accessories dealer. Dealers are required to provide a copy of the customer’s purchase receipt when submitting requests for warranty.

 

Incandescent – KNS Accessories extends a One Year Limited Warranty to the original end-user ensuring that our Incandescent lighting products are free from defects in material and workmanship, under normal applications and service. Incandescent light bulbs are warranted to the original end-user for a period of six months. Warranted products must have been purchased from an authorized KNS Accessories dealer. This warranty does not apply to severe applications such as buses, construction equipment, and off-road equipment.

LED – KNS Accessories LED lighting products are warranted to the original end-user for a period of six months to five years, depending on the product. The limited warranty is extended to the original end-user certifying that the LED product is free from defects in material and/or workmanship only under normal applications and service. This limited warranty does not apply to severe applications such as buses, construction equipment and off-road equipment. LED limited warranties are as follow:

Pearl and Spyder LED Lights                                5 years*

Pearl and Spyder LED Pedestal Lamps              3 years

Other LED Lights                                                    3 years

LED Headlamps & LED Work Lights                    3 years

Halogen Bulbs                                                         1 year

Strobe LED Lights                                                   1 year

Misc. LED and Decorative Lights                         1 year

LED Light Bulbs                                                       6 months

Warranties are void if merchandise has been welded, cut, drilled or modified in any way. Warranty is void if the product is installed contrary to normal use or recommended installation practices. Damages arising from improper installation and usage, physical abuse or road hazards, are not the responsibility of KNS Accessories and not covered by any of the aforementioned warranties.

All warranty claims will be evaluated and processed within 5 business days from the receipt of return. If a warranty claim is rejected, KNS Accessories will provide a written explanation. The rejected product may be returned to the customer at the customer’s expense. Only credit against future purchases will be given upon acceptance of a return. Deductions from outstanding invoices are not accepted.

A general statement as to the nature of the warranty and a Return Goods Authorization (RGA) number must accompany all warranty returns. An RGA number can be requested from your KNS Accessories Customer Service Representative.

All warranty returns must be returned freight prepaid with the RGA number displayed prominently on the outside of the carton(s).

Ship Warranty Returns to:

KNS Accessories
Attn: Return Department
1965 E. Vista Bella Way
Rancho Dominguez, CA 90220

Outstanding RGAs will be automatically cancelled if not used within 30 days of issuance.

Annual Stock Return Policies

As a general policy, one annual stock return or adjustment may be made in a 12-month period. Items returned must have been purchased directly by the distributor submitting the return request. Returned products must be purchased within the last three years.

Requests for an annual stock return must be submitted either by fax or email prior to issuance of a Returned Goods Authorization (RGA) number. Requests should list the quantity and part numbers of the merchandise to be return. Returns not possessing a valid RGA number are subject to rejection and will be returned to sender at customer’s expense.

Merchandise being returned must be in re-saleable condition, defined as a condition suitable for shipment and acceptance by another KNS Accessories customer. Items must be current inventory items in their original packaging with no markings or stickers other than those belonging to KNS Accessories.

Merchandise that is custom made or has been modified in any way cannot be returned.

All returns are subject to a 15% restocking fee. Returns requiring repackaging will be subject to a 25% repackaging and restocking fee. KNS Accessories reserves the right to inspect products and to withhold credit if one or more of the following exists:

• Merchandise is not in re-saleable condition

• Merchandise is obsolete and no longer available from KNS Accessories

 Merchandise is missing components

Annual stock adjustment returns are limited to 5% of the previous year’s purchases. Only credit against future purchases will be given upon acceptance of a return. Deductions from outstanding invoices are not accepted.

KNS Accessories reserves the right to refuse credit for merchandise returned without a valid RGA number.

An inventory of the merchandise being returned must accompany each return. The RGA number should be prominently displayed on each carton/box.

All returns must be returned freight prepaid.

Ship Warranty Returns to:

KNS Accessories
Attn: Return Department
1965 E. Vista Bella Way
Rancho Dominguez, CA 90220

CATALOGS POLICIES

All KNS Accessories dealers (including branch locations, if applicable) will be shipped two sets of catalogs along with price lists when new catalogs come out. Customers will also receive New Product Supplements

Requests for additional catalogs should be submitted along with regular restocking orders.