POLICIES AND PROCEDURES

TERMS AND CONDITIONS

Net 30

Acceptable forms of Net 30 term payments:

  1. Check
  2. ACH or Wire Transfer

Net 30 is defined as accounts with payment due within 30 days from the date of invoice. Accounts not paid within 30 days are subject to being placed on credit hold and assessed a 1.5% service charge, each month, on past due invoices.

Delinquent accounts will be required to pay cash in advance (CIA). Checks will be accepted but orders will not be released until the bank has cleared the check

PREPAID

Acceptable forms of prepaid payments:

  1. CHECK
  2. ACH or WIRE TRANSFER
  3. CREDIT CARD – Visa or MasterCard

Cash on delivery (COD) orders are not accepted

All returned checks will be assessed a $20 handling fee.

Accounts sent to collection will be assessed a 20% collection fee.

All customers are expected to pay for the products provided as stipulated by acceptance of our payment terms. Delinquent accounts add to overhead costs, which are ultimately passed along to our customers. Accounts not complying are subject to having their open account status and other privileges rescinded.

New customers whose credit application processing has not yet been completed may make immediate payments by credit card.

All new accounts will be required to submit a KNS Accessories credit application even if they wish to be a pre-pay account

ORDERING GUIDELINES

There is a minimum order of $100 to any one location. Orders less than $100 will be assessed a $5 processing fee in addition to shipping.

New customer initial orders must be for $1,000 or more.

Orders can be submitted in any of the following ways:

  1. EMAIL – orders@knsacc.com
  2. FAX – (888) 289-3668 or (310) 631-3568

Revisions to the original order should be submitted via email or fax within 24 hours of the original order. If it is too late (over 24 hours) to add to an existing order, a new purchase order is required.

Customers have the option to set up their dealer account as having the back orders shipped with the next available purchase order or cancelled. Back orders resulting from a freight prepaid qualifying order will be shipped freight prepaid

It is KNS Accessories policy to ship all orders, submitted in accordance with the aforementioned guidelines, within 3-5 business days of receipt (except for special orders and custom made products).

KNS Accessories will acknowledge receipt of email orders via email within 24 hours of receipt. If acknowledgement is not received within 24 hours, please contact us to ensure your order has been received.

Customers who order by fax are encouraged to call KNS Accessories to confirm receipt. Customers will receive confirmation of orders upon request.

All orders must contain a Purchase Order (PO) number

FREIGHT/SHIPPING POLICIES

Accounts with good payment history are eligible for the freight prepaid program. Orders will be shipped using the most economical carrier available at KNS Accessories discretion. Customers who choose their own carriers will assume full responsibility for rate and insurance negotiation and shipping coordination within 3 business days.

Orders not qualifying for prepaid freight are FOB Rancho Dominguez, CA 90220, and will be shipped “Prepay and Add”.

Stock orders exceeding $1,200 on in-stock products will be shipped freight prepaid to one location within the continental 48 U.S. States.

Will Call orders require a lead time of 3 business days prior to pick up depending on availability. (See “Order Guidelines/ Lead Times” for more information). Orders not picked up within 3 business days after completion will be assessed a $20 handling/processing fee and future Will Call orders may not be accepted.

Orders to be shipped priority delivery will be accommodated, per availability of products. The cost of orders to be shipped via priority status, such as Next Day Air, 2nd Day Air, 3rd Day Air, etc., will be emailed to customers for approval. Customers will be required to sign their acceptance of the additional expenses and email the completed form back to KNS Accessories.

If an order to be shipped by priority status qualifies as a freight prepaid shipment, KNS Accessories will cover the amount for ground freight under the prepaid freight policy. The customer will be responsible for the difference between ground versus priority shipping costs.

Priority shipment requests must be received at KNS Accessories by 12:00 pm Pacific Standard Time for same day shipment.

Drop Shipment service on KNS Accessories products are available for an additional $20 service charge per each ship-to address. Warehouse Distributors are encouraged to carry sufficient inventories to preclude the need for drop ship orders.

Requests for drop ship orders must be submitted by fax or email. Drop ship orders are “stand alone” and must be submitted separately from stock orders.

Customers have the option to set up their dealer account as having the back orders shipped with the next available purchase order or cancelled. Back orders resulting from a freight prepaid qualifying order will be shipped freight prepaid

All packages must be inspected at time of delivery. Any visual or concealed damage must be reported to the freight carrier upon receipt and to the shipper with three (3) business days. KNS Accessories will not replace damaged merchandise unless a claim has been documented and filed with the freight carrier at the time it was received. Keep original packing slips and boxes for inspection.

Carriers assume responsibility for shipments, including all cartons as well as the satisfactory physical condition thereof, when accepting the shipment. KNS Accessories responsibility terminates when the carrier accepts (signs for) the shipment. Shipping information and documentation are available upon request.

KNS Accessories can assist with claims in identifying the number of cartons/boxes shipped as well as the part numbers and quantity of each, within each carton/box when requested.

Shipment receiver MUST count the number of boxes received and verify the condition of the delivered shipment before signing the carrier’s receiving documents. It is crucial that the receiver sign for the exact number of boxes received instead of the number of pallets. Any shortage or damage to boxes or merchandise must be noted in writing on the carrier’s receiving documents in order to maintain claim rights. Notify the carrier immediately to file a claim. Do not discard the shipping container or the merchandise. (See “Shortage/Error Policy” for items missing from within the cartons/boxes shipped.)

KNS Accessories does not ship via United States Postal Service.

STORAGE/ERROR POLICIES

Claims for merchandise missing from an order or received in error – as opposed to items damaged or lost in transit – must be submitted to KNS Accessories within 3 business days of receipt of the shipment in order to maintain claim rights. (See KNS Accessories Freight/Shipping Policy for items lost in transit.) Only credit will be issued upon verification of a claim. Deductions from outstanding invoices are not accepted.

All shipping shortages or errors need to be reported to KNS Accessories within 3 business days of receipt of the delivery in order to maintain claim rights. Please be prepared to provide the sales order number (SO) and/or invoice number (SI) as well as the quantity and part number(s) of the item(s) in question. In order to ensure you are credited for the discrepancy being reported, please note on the packing slip the date and person to whom the discrepancy was reported. Once verified, customers will have the option of having shortages replaced or credited to their account.

WARRANTY POLICIES

Warranty claims may only be submitted through an authorized KNS Accessories Distributor where the product was originally purchased.

The KNS Accessories Limited Warranty assures that the products are free from defects in workmanship and/or materials only, within the limited warranty period specified for that product. The Limited Warranty begins at the time of initial purchase by the end-user and applies only to that original purchaser.

To be eligible for KNS Accessories Limited Warranty, the product must be returned complete, free from physical abuse, not subject to improper installation and/or road hazard, and have failed to perform or function as stated. Costs related with the loss of use of the product are not covered under warranty. Items being returned for “Warranty” must be accompanied by a general statement as to the nature of the Warranty claim and have a valid Returned Goods Authorization (RGA) number issued by a KNS Accessories Customer Service Representative.

Claims for items damaged or lost in shipment must be made to the carrier – see KNS Accessories Freight Policy.

KNS Accessories extends a Six Months Limited Warranty to the original end-user ensuring that our Chrome and Stainless Steel Products are free from defects in material and/or workmanship only, under normal applications and service. The limited warranty does not cover road hazard.

Products being warranted must have been purchased from an authorized KNS Accessories dealer. Dealers are required to provide a copy of the customer’s purchase receipt when submitting requests for warranty.

 

Incandescent – KNS Accessories extends a One Year Limited Warranty to the original end-user ensuring that our Incandescent lighting products are free from defects in material and workmanship, under normal applications and service. Incandescent light bulbs are warranted to the original end-user for a period of six months. Warranted products must have been purchased from an authorized KNS Accessories dealer. This warranty does not apply to severe applications such as buses, construction equipment, and off-road equipment.

LED – KNS Accessories LED lighting products are warranted to the original end-user for a period of six months to five years, depending on the product. The limited warranty is extended to the original end-user certifying that the LED product is free from defects in material and/or workmanship only under normal applications and service. This limited warranty does not apply to severe applications such as buses, construction equipment and off-road equipment. LED limited warranties are as follow:

Pearl and Spyder LED Lights                                5 years*

Pearl and Spyder LED Pedestal Lamps              3 years

Other LED Lights                                                    3 years

LED Headlamps & LED Work Lights                    3 years

Halogen Bulbs                                                         1 year

Strobe LED Lights                                                   1 year

Misc. LED and Decorative Lights                         1 year

LED Light Bulbs                                                       6 months

Warranties are void if merchandise has been welded, cut, drilled or modified in any way. Warranty is void if the product is installed contrary to normal use or recommended installation practices. Damages arising from improper installation and usage, physical abuse or road hazards, are not the responsibility of KNS Accessories and not covered by any of the aforementioned warranties.

All warranty claims will be evaluated and processed within 5 business days from the receipt of return. If a warranty claim is rejected, KNS Accessories will provide a written explanation. The rejected product may be returned to the customer at the customer’s expense. Only credit against future purchases will be given upon acceptance of a return. Deductions from outstanding invoices are not accepted.

A general statement as to the nature of the warranty and a Return Goods Authorization (RGA) number must accompany all warranty returns. An RGA number can be requested from your KNS Accessories Customer Service Representative.

All warranty returns must be returned freight prepaid with the RGA number displayed prominently on the outside of the carton(s).

Ship Warranty Returns to:

KNS Accessories
Attn: Return Department
1965 E. Vista Bella Way
Rancho Dominguez, CA 90220

Outstanding RGAs will be automatically cancelled if not used within 30 days of issuance.

Annual Stock Return Policies

As a general policy, one annual stock return or adjustment may be made in a 12-month period. Items returned must have been purchased directly by the distributor submitting the return request. Returned products must be purchased within the last three years.

Requests for an annual stock return must be submitted either by fax or email prior to issuance of a Returned Goods Authorization (RGA) number. Requests should list the quantity and part numbers of the merchandise to be return. Returns not possessing a valid RGA number are subject to rejection and will be returned to sender at customer’s expense.

Merchandise being returned must be in re-saleable condition, defined as a condition suitable for shipment and acceptance by another KNS Accessories customer. Items must be current inventory items in their original packaging with no markings or stickers other than those belonging to KNS Accessories.

Merchandise that is custom made or has been modified in any way cannot be returned.

All returns are subject to a 15% restocking fee. Returns requiring repackaging will be subject to a 25% repackaging and restocking fee. KNS Accessories reserves the right to inspect products and to withhold credit if one or more of the following exists:

• Merchandise is not in re-saleable condition

• Merchandise is obsolete and no longer available from KNS Accessories

 Merchandise is missing components

Annual stock adjustment returns are limited to 5% of the previous year’s purchases. Only credit against future purchases will be given upon acceptance of a return. Deductions from outstanding invoices are not accepted.

KNS Accessories reserves the right to refuse credit for merchandise returned without a valid RGA number.

An inventory of the merchandise being returned must accompany each return. The RGA number should be prominently displayed on each carton/box.

All returns must be returned freight prepaid.

Ship Warranty Returns to:

KNS Accessories
Attn: Return Department
1965 E. Vista Bella Way
Rancho Dominguez, CA 90220

CATALOGS POLICIES

All KNS Accessories dealers (including branch locations, if applicable) will be shipped two sets of catalogs along with price lists when new catalogs come out. Customers will also receive New Product Supplements

Requests for additional catalogs should be submitted along with regular restocking orders.