- TERMS AND CONDITIONS
- ORDERING GUIDELINES
- FREIGHT/SHIPPING POLICIES
- STORAGE/ERROR POLICIES
- WARRANTY POLICIES
TERMS AND CONDITIONS
Acceptable forms of Net 30 term payments:
- ACH or Wire Transfer
Net 30 is defined as accounts with payment due within 30 days from the date of invoice. Accounts not paid within 30 days are subject to being placed on credit hold and assessed a 1.5% service charge, each month, on past due invoices.
Delinquent accounts will be required to pay cash in advance (CIA). Checks will be accepted but orders will not be released until the check has been cleared by the bank.
Acceptable forms of prepaid payments:
- ACH or WIRE TRANSFER
- CREDIT CARD – Visa or MasterCard
Cash on delivery (COD) orders are not accepted.
All returned checks will be assessed a $20 handling fee.
Accounts Sent to Collection:
Accounts sent to collection will be assessed a 20% collection fee.
Statement of Policy:
All customers are expected to pay for the products provided as stipulated by acceptance of our payment terms. Payment within terms is expected and accounts not complying are subject to having their open account status and other privileges rescinded.
New customers whose credit application has not yet been processed and who desire to order immediately may pay by credit card.
All new accounts will be required to submit a KNS credit application even if they wish to be a pre-pay account.
KNS products are sold to wholesale dealers only.
There is a minimum order of $100 to any one location. Orders less than $100 will be assessed a $5 processing fee in addition to shipping.
New customer initial orders must be a minimum of $250.
Submission of Orders
Orders can be submitted in any of the following ways:
- EMAIL – firstname.lastname@example.org
- FAX – (888) 289-3668 or (310) 631-3568
- PHONE – To avoid errors, customers are encouraged to submit orders by email or fax. Phone orders should be limited to small orders, such as add–ons to orders already submitted or fill–ins occurring between larger restocking orders.
Changes to Orders
Whenever possible, revisions to orders made by phone – additions or deletions – should also be submitted via fax or email to reduce the possibility of errors. If it is too late to add to an existing order, a new PO number will be required.
Customers have the option of having their back orders shipped with thier next available purchase order or cancelled.
It is KNS’s policy to ship all orders, submitted in accordance with the aforementioned guidelines, within 3 business days of receipt (products requiring assembly may take longer).
KNS will acknowledge receipt of email orders by email within one business day of receipt. If acknowledgement is not received within one business day, please contact your KNS Customer Service Representative to ensure your order has been received.
Customers who order by fax are encouraged to call KNS to confirm receipt. Customers will receive confirmation of orders upon request.
Orders will be shipped using the most economical carrier available at KNS’s discretion. Customers who choose their own carriers will assume full responsibility for rate and insurance negotiation and shipping coordination within 3 working days.
All KNS orders will be shipped “Prepay and Add”.
Will Call Orders
Will Call orders require a lead time of 3 business days prior to pick up, depending on availability. (See “Order Guidelines/Lead Times” for more information). Orders not picked up within 3 business days will be assessed a $20 handling/processing fee and/or future Will Call orders will not be accepted.
Hawaii, Alaska and International Shipments
Shipments to locations outside the 48 contiguous United States will be shipped to the appropriate shipping agent or broker within the 48 contiguous United States in accordance with the terms for U.S. customers.
Orders to be shipped priority delivery will be accommodated, per availability of products. Priority orders requiring special shipping and handling instructions are encouraged to be submitted by fax or email. The cost of orders to be shipped via a priority status (such as Next Day Air, 2nd Day Air, 3rd Day Air, etc.) will be faxed to customers for approval. Customers will be required to sign their acceptance of the additional expenses and to fax the form back to KNS.
Priority shipment requests must be received at KNS by 1:00 p.m. Pacific Standard Time for same day shipment.
Requests for drop shipments must be submitted by fax or email. Drop shipment orders are “stand alone” and must be submitted
separate from stocking orders.
There is a $20 charge for drop ship orders.
All packages must be inspected at time of delivery. Any visual or concealed damage must be reported to the freight carrier upon receipt and to the shipper with three (3) days. KNS will not replace damaged merchandise unless a claim has been filed to the freight carrier at the time it was received. Keep original packing slips and boxes for inspection.
Carriers assume responsibility for shipments, including all cartons as well as the satisfactory physical condition thereof, when accepting the shipment. KNS’s responsibility terminates when the carrier accepts (signs for) the shipment. Shipping information and documentation are available upon request.
KNS can assist with claims in identifying the number of cartons/boxes shipped as well as the part numbers and quantities within, when requested.
Shipment receiver must count the number of boxes received and verify the condition of the delivered shipment before signing the carrier’s receiving documents. It is crucial that the receiver sign for the exact number of boxes received instead of the number of pallets. Any shortage or damage to boxes or merchandise must be noted in writing on the carrier’s receiving documents in order to maintain claim rights. Notify the carrier immediately to file a claim.
Do not discard the shipping container or the merchandise. (See “Shortage/Error Policy” for items missing from within the cartons/boxes shipped.)
KNS does not ship via United States Postal Service.
Claims for merchandise missing from an order or received in error — as opposed to items damaged or lost in transit — must be
submitted to KNS within 3 working days of receipt of the shipment in order to maintain claim rights. (For items lost in transit, see Freight/Shipping Policies)
All shipping shortages or errors need to be reported to KNS within 3 working days of receipt of the delivery in order to maintain claim rights. Please be prepared to provide the sales order number (KSO) and/or invoice number (KPSI) as well as the quantity and part numbers of the items in question. In order to ensure you are credited for the discrepancy being reported, please note on the packing slip the date and person to whom the discrepancy was reported. Once verified, customers will have the option of having shortages replaced or credited to their account.
It would be appreciated if a shipping overage were also reported to KNS. Customers will be offered the option of retaining the merchandise or returning the merchandise to KNS at KNS’s expense. If the items are to be returned, a Return Goods Authorization (RGA) number will be provided.
Any stock item or quantity ordered in error may be returned by contacting a KNS Customer Service Representative to obtain an
RGA number. Customers will be required to pay return shipping costs back to KNS and will be subject to a 15% restocking fee.
Billing errors should be reported to KNS within 3 working days of invoice receipt. Customers will be asked to provide the invoice number (KPSI), part number and quantities at issue. Once an error has been verified, corrective action (such as a credit) will be issued.
Warranty claims may only be submitted through an authorized KNS Distributor and should only be submitted if an item has failed to perform or function as stated. Claims for items damaged or lost in shipment must be made to the carrier. All items being returned as a “Warranty” must be accompanied by a general statement as to the nature of the warranty and a Returned Goods Authorization (RGA) number issued by a KNS Customer Service Representative. Returns not possessing RGA # are subject to rejection and return to the sender.
All KNS Chrome Products are warranted to be free from defects in material and workmanship to the original end–user for a period of 6 months from date of purchase under normal applications and service. The products being warranted must have been purchased from an authorized KNS distributor. Distributors are requested to provide a copy of the customer’s purchase receipt, if possible, when submitting requests for warranty.
With the exception of LED´s, KNS extends a Six Month Limited Warranty to the original end–user that its lighting products are free from defects in material and workmanship under normal applications and service. Warranted products must have been purchased from an authorized KNS distributor.
LED lighting products are warranted to the end–user according to the following:
|LED Bulbs||6 months|
|Regular LEDs||1 year|
|Step/Accent LEDs||1 year|
|Spyder LEDs||3 years|
This warranty is extended to the original purchaser certifying that the LED product is free from defects in workmanship and materials, only. This warranty does not apply to severe applications such as buses, construction, and off–road equipment.
Warranties arising from improper installation or use are not the responsibility of KNS and are not covered by any of the aforementioned warranties.
All warranty claims will be evaluated and processed within 5 working days from the receipt of return. If a warranty claim is rejected, KNS will provide a written explanation. The rejected product may be returned to the customer at the customer’s expense.
If the part in question is found by KNS to be defective, KNS will issue credit and reimburse the distributor for the return freight.
A general statement as to the nature of the warranty and a Return Goods Authorization (RGA) number must accompany all warranty returns. An RGA number should be requested from your KNS Customer Service Representative.
All warranty returns must be returned freight prepaid with the RGA number displayed prominently on the outside of the carton(s).
Ship Warranty Returns to:
Attn: Return Department
1965 E. Vista Bella Way
Rancho Dominguez, CA 90220
Returned Goods Authorization (RGA’s)
Outstanding RGAs will be automatically cancelled if not used within 30 days of issuance.
All KNS customers will be shipped one set of catalogs along with price lists when new catalogs come out. Customers will also receive New Product Supplements.
Requests for additional catalogs should be submitted along with regular stock orders.
KNS reserves the right to amend or update our Policies & Procedures without notice.